Terms & Conditions of Service

1. Introduction

Welcome to Mobile Tyre Pro. These Terms and Conditions outline the rules and regulations for the use of our services and our website. By booking a service with us (via phone, website, or third-party platform), you accept these terms in full. If you disagree with any part of these terms, do not use our website or services.

2. Services Provided

Mobile Tyre Proprovides emergency roadside tyre fitting, mobile tyre replacement, puncture repairs, and related services ("The Services") at locations specified by the customer.

3. Call-Outs and Arrival Times

3.1. Estimated arrival times

We aim to reach all emergency call-outs within 30 to 60 minutes. However, all Estimated Times of Arrival (ETAs) provided are strictly estimates.

3.2. Delays outside our control

We accept no liability for delays caused by factors beyond our control, including but not limited to severe traffic, extreme weather, road closures, or previous job overruns.

3.3. Limitation of Liability for Delays

Mobile Tyre Pro shall not be held liable for any indirect or consequential losses arising from our delay or failure to arrive at a specified time. This includes, but is not limited to, loss of earnings, missed flights, missed ferries, or other consequential disruptions.

4. Pricing, Payments & Strict Non-Refundable Deposit Policy

4.1. Non-Refundable Deposit

To secure an emergency dispatch or scheduled fitting, Mobile Tyre Pro requires a deposit at the time of booking. Because this deposit immediately covers the administrative cost of routing a vehicle, reserving stock, and mobilizing a technician, this deposit is strictly non-refundable under any circumstances.

4.2.

If you choose to cancel your booking after the deposit has been paid, or if you resolve the issue via a third party (e.g., a breakdown recovery service) before our technician arrives, the deposit will be retained in full to cover dispatch costs.

4.3.

The remaining balance of your invoice must be paid in full to the technician upon completion of the work. We accept major credit/debit cards. Cash payments must be agreed upon prior to dispatch.

4.4.

The goods (tyres and parts) remain the property of Mobile Tyre Pro until paid for in full.

5. Customer Responsibilities

5.1. Accurate Information

The customer is solely responsible for providing the correct vehicle registration, exact tyre size, and accurate location.

5.2.

If we arrive on-site and the tyre size provided by the customer is incorrect, preventing the fitting from taking place, the full call-out fee and deposit will remain strictly non-refundable. A secondary call-out fee may apply to return with the correct tyre.

5.3. Safe Working Environment

The customer must ensure the vehicle is parked in a safe location. Our technicians reserve the right to refuse to work on a vehicle if they deem the location unsafe (e.g., a live lane of a motorway without police protection). In such cases, the deposit remains non-refundable.

5.4. Locking Wheel Nuts

It is the customer's responsibility to provide the locking wheel nut key. If the key is missing, or if the locking wheel nuts have been over-tightened by a previous garage and fail/break during removal, Mobile Tyre Pro accepts zero liability for any damage to the nuts or alloy wheels during the extraction process.

6. Warranties and Guarantees

6.1.

All new tyres supplied are covered by the manufacturer's standard warranty against material defects.

6.2.

Puncture repairs are carried out to BSAU159 standards. However, if a puncture repair fails due to the underlying condition of the tyre not visible at the time of repair, Mobile Tyre Proholds no liability, and a new tyre will need to be purchased at the customer's expense.

6.3.

We do not offer warranties on part-worn tyres (if applicable/requested).

7. Maximum Limitation of Liability

To the fullest extent permitted by applicable law:

• 7.1. Mobile Tyre Pro shall not be liable for any pre-existing damage to the vehicle, alloy wheels, or suspension components.
• 7.2. Our total liability to you for any claim arising from our services shall be strictly limited to the total amount paid by you for the specific service provided on that date.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.