Mobile Tyre Pro

Privacy Policy

Last updated: April 2026

1. Introduction

Mobile Tyre Pro("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and securely store your personal data when you visit our website or use our emergency and scheduled mobile tyre fitting services.

2. Information We Collect

To provide our rapid-response services, we must collect the following information:

  • Identity Data: First name and last name.
  • Contact Data: Phone number (crucial for emergency dispatch) and email address.
  • Location Data: Your exact GPS location, postcode, or road name where the vehicle is situated.
  • Vehicle Data: Vehicle Registration Number (VRM) and tyre specifications.
  • Financial Data: Payment card details (processed securely via third-party gateways; we do not store full credit card numbers on our servers).

3. How We Use Your Data

We use your data exclusively for the following business purposes:

  • To dispatch our technicians to your exact location.
  • To send you automated SMS/text message updates regarding your technician's ETA (via services like Twilio).
  • To process your non-refundable deposit and final payments.
  • To comply with our legal and tax obligations regarding invoicing and bookkeeping.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to marketing agencies. We only share your data with trusted third parties strictly necessary for operating our business:

  • Payment Processors: (e.g., Stripe, SumUp) to securely process your deposit and final bill.
  • Communication APIs: (e.g., Twilio, Resend) to send you automated SMS dispatch alerts and email receipts.
  • Legal Authorities: If required by law, court order, or police request.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Standard invoices and transaction records are kept for 6 years to comply with UK HMRC tax laws.

6. Your Data Protection Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate personal data.
  • Request erasure of your personal data (where we do not have a legal obligation to retain it).
  • Withdraw consent for any marketing communications (we do not send spam, but you may opt out of promotional offers if we implement them).

To exercise any of these rights, please contact us at info@mobiletyrepro.com.

7. Cookies

Our website uses essential cookies to ensure the site functions correctly, track user sessions through our booking widget, and monitor website traffic (e.g., Google Analytics). You can set your browser to refuse all or some browser cookies, but this may cause parts of our booking widget to become inaccessible.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: